DOA - dead on arrival

We attach great importance to a safe packaging of the animals during transport. That's why we can guarantee a live arrival of the corals.

Should something unexpectedly happen, or should you not be sure if the coral has been damaged, take a photo and write to us 24 hours after arrival at the latest (info@korallen-schaetze.de). We find a customer-oriented solution or give tips on how to feed a weakening coral up.

Conditions for the guaratee:

• the address provided was correct
• recipient was at home on delivery day
• email with photo written within 24 hours

The free gift coral is excluded from the guarantee.