DOA - dead on arrival
We attach great importance to a safe packaging of the animals during transport. That's why we can guarantee a live arrival of the corals.
Should something unexpectedly happen, or should you not be sure if the coral has been damaged, take a photo and write to us 24 hours after arrival at the latest (firstname.lastname@example.org). We find a customer-oriented solution or give tips on how to feed a weakening coral up.
Conditions for the guaratee:
- the address provided was correct
- recipient was at home on delivery day
- email with photo written within 24 hours
The free gift coral is excluded from the guarantee.